The seal of approval

Elizabeth Turner, sales and marketing director for the Event and Exhibition Partnership (EEP) says word of mouth referrals and recommendations make all the difference. When choosing a security and stewarding company for your event, you need to consider the following to ensure you are employing the right team for you. First of all The Private Security Industry Act (SIA) 2001 requires all security officers to be licensed and furthermore there is an Approved Contractor scheme which gives you the peace of mind that the team you are employing are reaching a recognised standard. The SIA Private Security Industry Act 2001 requires the SIA to establish a “system of inspection for providers of security services, under which those organisations who satisfactorily meet the agreed standards may be registered as approved, and may advertise themselves as such”. The objective of the SIA’s Approved Contractor scheme is to raise performance standards and to assist the private security industry in developing new opportunities. The scheme is currently voluntary and was developed in consultation with representatives from across the industry. In December 2014, the Home Office said the Government expects the introduction of the statutory licensing of private security businesses to come into force as soon as possible during the next Parliamentary session, which started in May 2015. All approved contractors will therefore already be on the route to being licensed. So it is prudent to ensure your security team are correctly licenced and preferably use a company that is part of the Approved Contractor scheme. Secondly and perhaps most importantly, choose a company that suits your event, you don’t want a team of doormen used to pubs and bars for a conference, and if it is a concert then make sure they have the experience to manage the security for this type of event. Make sure the teams are employed and trained to do the roles they are deployed to fulfil. Ask what training is in place, are they insured, are they given uniform etc? What pedigree has the company got, make sure you ask for references or ask around and see who other organisers and venues use and recommend. The management and supervisory team are key for the successfully operation on site, make sure you meet the team who will be working with you, at the end of the day, we are a close knit community on site and working relationships count. The security and stewarding team are part of your service delivery to your clients, part of the customer experience, not just a necessity for public safety.  We all know budgets are important so make sure you talk this through with your provider we are able to make suggestions and give solutions to ensure a security and stewarding plan is in place and within reasonable budget constraints. A good company will tell you if your budget is unrealistic and then work with you to achieve a plan that works. This article was first published in the October issue of EN. Any comments? Email Annie Byrne
Elizabeth Turner
Posted by Elizabeth Turner
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